FAQs

1. Do I need to sign a contract?
There are no contracts to sign. We value your business and feel that with the quality of work our staff will provide to you, your commitment in our services will be long term.

2. Do I need to provide cleaning supplies and equipment?
Though our products are under WHMIS regulations, we will use your cleaning supplies and equipment if you prefer.

3. How is payment made?
We accept cheque, cash, VISA or Master Card

4. Are your employees bonded and insured?
Yes. All of our staff are trustworthy and for your added protection an intense background check is done before they are hired.

5. What happens if something gets broken when my home is being cleaned?
Although our staff is extremely careful when cleaning your home, occasionally accidents do occur. If something does get broken we will contact you as soon as possible to make the necessary arrangements to have your item repaired or replaced.

6. What is your availability?
We will do our best to accommodate our services to you based on your schedule.

7. What if I need to cancel or change my appointment?
We do require 48 hours notice for cancellations or changes. Please contact our office and we will do our best to accommodate a new time for you. To avoid interruptions to your services, it may be best to provide us with a key to your home.

8. My services are covered by Veteran Affairs Canada. How does that work?
We will work with your representative to provide you with the utmost care. All services will be directly billed to Veteran Affairs Canada so that you do not incur any out of pocket expenses.

9. I was recently involved in an accident and my insurance company said they would pay for my housekeeping services. How do I get reimbursed?
We will contact your Insurance Company and directly bill them for your housekeeping service.

10. What is the cost to clean my home?
Everyone's needs are different. In order to give you a price it may be necessary for one of our staff to meet with you to determine a price.

11. How many people will be in my home during each cleaning?
Typically, there will be two people in your home - a team captain and a team member. On rare occasions, there may be three people or one person. For example, if you need emergency help fast, the office staff may send three people to do the job. If your home is very small, one person may be able to complete the job quickly and thoroughly. We will work with you so you know how many people will be in your home. We respect that your home is private, and the trust you place in us by inviting us into your home.

12. How can I become a MESSY MAID?
Please download and fill out the application form and email it to info@messymaid.com. One of our staff will contact you if we feel you are an ideal candidate.

Alternatively, you can call our office for a pre-qualifying telephone interview at 780.481.6243